The Strad Shop Deliveries and Returns
Our courier service is based on providing quotes at the best rate given to us.
The Strad Shop will be unable to refund or replace any orders that have been made if they have not been shipped via a signed for courier service. This is a service that we highly recommend, especially with those orders made outside of the UK, as it is the most reliable, safest and traceable method of delivery. If you chose not to use this service, items will be sent out via a standard delivery and will not be eligible for a refund or be replaced should items be lost in transit, after the delivery dispatched email is received.
In order for us to dispatch via this safer method simply select the option during checkout. If you have any questions please email us at firstname.lastname@example.org
Important Delivery and Returns Information.
Whilst we endeavor to deliver your product(s) to you in the shortest possible time, please note that the following factors may affect our target turn around time:
– The product(s) you have ordered is currently out of stock We aim to keep the website, and the current stock levels and availability as up-to-date as possible. Where possible, it will be made clear on the site if a product is temporarily unavailable. If any of the items are currently unavailable, you can contact email@example.com and our team will give you a revised estimated delivery time and you will be asked whether you are happy to wait until we can obtain the product(s) you have ordered. As a general rule of thumb, please allow up to 28 days for your order delivery if an item is out of stock.
– It takes longer to deliver to certain areas of the World All orders placed on The Strad Shop – unless otherwise specified – are dispatched via a standard mail delivery service from the UK. The orders are only processed weekly so we are unable to guarantee delivery requests. Please be aware that due to increased international security, especially in parts of the USA, some items may take up to 60 days to deliver from our dispatch date. This is another reason to why we would recommend the tracked courier service, so that you can monitor the progress of your order, and also have the peace of mind that even if customs confiscate the item, we would then be able to send a replacement.
– Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it. If you item(s) do arrived damaged please contact us.
Additional Delivery Terms
– The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please be careful when typing your address, as we cannot be held liable for any mistakes made by you, resulting in the loss of your item.
– Please note that your goods may be sent to you in instalments.
– If your delivery address is outside the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country and are subject to change; The Strad Shop advises each customer to contact their local customs office for further information.
– Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
– For Christmas Deliveries, we recommend that you order by the 10th December. We will endeavor to dispatch all ‘in stock’ orders within 24 hours, however we cannot guarantee delivery on or before the 24th December as the post may be delayed in your area.
– You may return any unopened items within 7 days of receiving it, for a full refund. We will refund your card once we have received and processed the item.
– Please keep proof of returns (Postal Receipts) as if items are lost in transit and postal proof isn’t provided, we will not be obliged to process the refund.
– We have a general 3 month cut off date for dealing with any un-received items and refund queries from the moment you receive your ‘item has been dispatched email’. After this date, we will not be obliged to fulfil any refunds, replacements or exchanges if we have not been contacted before this date.
– Unfortunately we are unable to refund CD’s or DVD’s unless faulty, which will be tested on arrival.
– In special cases it is in the discretion of The Strad Shop to offer gift cards or discounts off your next order, should a refund be unable to be processed.
– We will only refund delivery costs if the return is a result of our error.
– We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.
– To arrange the refund or replacement item please email firstname.lastname@example.org. Please package item(s) carefully with your purchase order number, Name and full Address. If items are returned damaged, we will then have the optional choice of deducting 15% from your refund.
– Refunds will only be issued to the original credit card that you use when placing your order.
Returning a Multi buy item
– Discounted items can be returned to us if they are unwanted, incorrect, faulty or arrive in a damaged state. We are able to offer you a replacement only for any discounted Multi buy items.
– Main or qualifying Multi buy items can be returned to us if they are incorrect, faulty or arrive in a damaged state. We are able to offer you a replacement for any qualifying Multi buy item.
– Due to the nature of these promotions we cannot offer you a refund for the main or qualifying item alone.
– All orders cancelled after 48 hours are subject to an administration fee whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for the return shipping charges.
**THE STRAD BRANDED ITEMS ONLY. PLEASE SEE SPECIFIC ‘MERCHANT’ TERMS AND CONDITIONS AND BUYING GOODS AND SERVICES VIA THE WEBSITE FOR ALL OTHER ITEMS**
Newsquest Specialist Media 2018